All of our clubs are registered with Ofsted
Ofsted Registration Number: EY488795

After School Club FAQ’S

Snack is provided to all children that attend the after school club and consists of a healthy and nutritious snack; please see an example menu on after school club page. Please be aware children are only offered a snack and we do not provide them with dinner. Drinking water is always available for all children throughout the session.

We cater for all dietary, allergy and religious requirements within the setting and operate a strict no nuts policy throughout our clubs.

We do advise children bring a change of clothing to Casa clubs as we offer lots of fun activities and sometimes rather messy indoor and outdoor activities!

Club collections vary depending on the club your child attends; please see individual club pages for specific details.

We do operate a walking bus for some of our collections, whilst other collections are made directly from children’s classrooms.

The Early Years Foundation Stage (EYFS) sets the standards for the learning, development and care of children from birth to 5 years old. As an Ofsted registered provider we ensure that we are meeting the expectations on this framework. All professionals work towards a set of common principles and commitments to deliver ensure quality child care is delivered to their service users.

As Parent’s/Guardian’s you can be assured that the same statutory commitments and principles are being met that will underpin your child’s learning and development experiences within the setting.

Your child will be assigned a key worker upon joining Casa Clubs if they are in reception class. A key worker is an allocated member of staff that will oversee your child’s care and development. You will receive weekly feedback in regards to your child’s time at Casa Club and how they are developing within the setting.

Collection locations and timings vary dependent on the club your child attends. Please look at your specific club page for further details.

All casa clubs are registered with Ofsted and we adhere to all Ofsted guidelines and regulations. These guidelines make sure we offer the best possible care and continue to develop and raise standards across all of our clubs.

The legal adult to child requirement is currently 1:30.. However we always try to work to a 1:8 for under 8’s and 1:15 for over 8’s. Care is not affected in any respect for the older children however we find sometimes younger children may need more assistance throughout their time at Casa Club.

All staff members have enhanced Disclosure and barring checks, trained in safeguarding and wider aspects, food hygiene, behaviour management and much more. A minimum of one staff member onsite will be paediatric first aid trained.

Although there is no legal requirement to have qualified staff onsite, we try and recruit the highest quality people to ensure that we offer the best possible experience while in our care. All of our staff receives ongoing training.

Our teams offer a great mix of experience, personality and fun whilst ensuring all children are enjoying and getting the most from their time with us.

Casa Clubs are only able to administer medication prescribed by a doctor. This must have the original dispensing label with the child’s name and original packing. We ask for it to be provided in a clear sealed bag with the child’s name on.

If you require us to administer medication, we will require you to sign an authority form in order for us to be able to do so.

If a child has an EPI pen this will only be administered by a trained member of staff and with prior consent from the parent and guardian with a signed form which we will ask you to fill in at the club.

We ask for all EPI pens to be placed in a box and to be labelled with the child’s name on it.

All medication or dietary conditions and care instructions need to be included on your booking form when made online.

Yes they can, please see individual club pages for further session details.

It is vital that the after school club is informed if your child will not be attending session they are booked into. Please contact your club at the earliest point possible informing them of your child’s absence. Clubs can be contacted directly by either text or telephone via their club mobile number. Please see your specific club page for details of your clubs contact number.

Bookings for after school club can be made up to 15 minutes prior to the start of the session subject to availability at the club. Please be aware if your booking is not approved then you do not have a guaranteed space at after school club.

If your child has a regular approved booking at after school club then they have a permanent allocated place on a monthly rolling contract for the regular days they are booked in.

Ad-hoc bookings are allocated subject to availability and no guarantees can be made as to whether ad-hoc spaces will be available, however we will always try to accommodate bookings.   

In order to cancel a regular after school club session, one month’s written notice is required either by email or letter to our head office.

Ad-hoc bookings for after school club are non-refundable.

All regular after school club bookings require payment one month in advance and invoices are sent directly to the email you provide us with upon making a booking for your child, invoices will state the specific date the invoice is due by.

All ad-hoc after school club bookings are required to be paid upon booking, payment can be made by either one of the payment methods below.

Credit or Debit Card: We take all credit and debit cards other than American express. This can be done online after you book and you will be promoted to pay if this is your chosen method.

Bank Transfer:  You can also pay by bank transfer if this is preferable; again you will need to log on to your own personal banking and transfer this to us after you have made your booking. Please use your child’s name and club as a payment reference.

Our Bank details are as follows:

Barclays Bank
Casa Clubs Ltd
Account Number: 93780651
Sort Code: 20-31-06

Childcare Vouchers: If you are already signed up to a child care voucher provider through your employer, you may use this as a method of payment. Childcare vouchers can be used for either partial or full payment.  Childcare voucher identification numbers will be located on a  drop down menu when you log into your online account.

Tax Free Childcare:  If you have signed up to a tax free childcare account you can use this as your method of payment to Casa Clubs. This can be used for full or partial payment. Please remember to advise us of your payment through the scheme with your unique reference number by email to [email protected]

Childcare Vouchers As Casa Clubs are Ofsted registered you may be able to get Childcare vouchers. This allows employers to help their employees with the cost of childcare. Childcare vouchers are exempt from national insurance contribution’s (NICS) and income tax for employees up to the value of £55 per week, which can mean a saving of over £2000 a year for a couple who are both working. Please speak with your employer to see if this is something they offer or could offer for you.

We are registered with many childcare voucher providers; the list of providers will be available in your account. However if we are not registered with a provider you use, please let us know and we will be happy to sign up with them.

You can use your childcare vouchers to pay for your childcare for all or part of your bill.

Tax Free Childcare:  This scheme is available to working parent/s who earn at least £120 a year and no more than £100,000 per year. Tax free childcare is available to all children up to the age of 12 years old and to children with disabilities up to the age of 17. For every 80p you pay in the scheme the government top up 20p. This is equivalent of the tax most people pay – 20% – which gives the scheme its name, ‘tax-free’. The government will top up the account with 20% of childcare costs up to a total of £10,000 – the equivalent of up to £2,000 support per child per year (or £4,000 for disabled children).

Please visit the following link for further information:

You can use tax free childcare to pay for your childcare for all or part of your bill.

Working Tax Credit Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit. For more information call 0845 300 3900 or visit

Martin Lewis of Money Saving Expert has also produced a user friendly section on paying for childcare on his website, which includes a tax credit eligibilitycalculator

You can find information on the new government scheme coming in to force here to help with the costs of childcare:

What our parents say

“J really enjoys his afternoons at Casa, a happy environment where he plays and enjoys
activities amongst friends. The staff are always welcoming and obviously care for all the
children. J always comes home happy and suitably worn out! 
Thank you”

“ My son ‘A’ has a (quote) ‘Fan-daby-dosy’ time with Casa at your Frimley Easter Holiday Club. It was clear the Casa has thoughtfully planned activities, ‘A’ came home with lots to tell me each day. I honestly have never seen him so eager to leave me before.. but for Casa he definitely did. You guys do an amazing job in keeping ‘A’ happy and engaged in meaningful play…. and having tried other establishments for holiday provision I can say that ‘A’ enjoyed your setting very much. He is looking forward to coming back for future clubs with you. Thank you for your hard work”

A. Darko, Casa Clubs Frimley

“My daughter had a fantastic time at the Easter Holiday clubs, after her first session she couldn’t wait to go back. We will definitely be returning in the summer, thanks for providing a great club”

H.Cashin, Casa Clubs

” We will be keeping an eye out for booking in the summer holidays. The boys had a great time on the two days they attended and ‘E’ had been to two other clubs and announced that Casa was the best. The boys enjoyed the baking activities and the bouncy castle being their favourites but they also liked the fact the groups were small. The staff were very friendly, organized and security was good. Thank you”

Mrs Stoker, Casa Clubs

My son started attending Kids Den Breakfast Club since he started Reception in 2015 and I cannot fault the service he has received whilst there. The staff are friendly and available to discuss any queries/ issues that I may have. The setting has loads of space and various activities available to keep him engaged and ready for the start of his school day. Although not a regular in the after-school programme he has attending on the odd occasion and he must like it as he often asked if he can also do after-school clubs as well. In a shell, I highly recommend any parent using the service provided by Casa Clubs, especially at Kids Den. 

Mrs N. Cruickshank-Ralph, Kids Den - Casa Clubs

My daughter loved it at holiday club and was always very positive and happy when I picked her up and asked about her day. Lois was very comforting when my daughter arrived each morning and would lead her to a group of friends to play with. Very happy with the staff and the activities planned throughout the day.

23rd August 2019

St Polycarp’s Holiday Club Parent (Farnham, Surrey)

St Polycarp's Holiday Club Parent