Casa Holiday Clubs FAQ’S
Please ensure that your child brings with them a snack for the morning and afternoon, please ensure these are labelled AM and PM Snack to avoid confusion.
Please also ensure that your child brings a packed lunch with them and a labelled water bottle. We always recommend a healthy balanced lunch with lots of healthy treats and non-fizzy drink.
Due to severe allergies onsite at our holiday clubs we ask that no nuts or nut products are packed in your child’s snack or lunch box. Unfortunately they will be removed and disposed of onsite if we do find any packed in any lunch boxes.
Please also ensure that your child has clothing appropriate for the day with them. We would always recommend a rain coat and enclosed shoes. If it is sunny a sun hat and sun cream and again enclosed shoes. We suggest a change of clothing for any messy play or water play that your child may be involved in and we always suggest sending them in clothing you are happy for them to come home messy and dirty in.
Please ensure all clothing, lunch boxes and water bottles are labelled with your child’s name.
All of our holiday club bookings are made online please go to our website and click on Holiday clubs. You will have an option to click on which venue you require and then click on the link to book.
Our website is www.casaclubs.co.uk and if you click on holiday clubs tab and then whatever site you require it will take you through our booking process. If you have already registered and have an account you can click on the log in button at the top of the website and it will show you sessions available for our specific holiday club sites.
Cut off time for booking a holiday club spaces will be 30 minutes before the start of the session, it will show you online how many spaces are available to book and these numbers will be correct and up to date.
If you have any issues with your booking please call our office on 01252 727000 between 9.30am-2.30pm Monday to Friday and we will be happy to assist you.
Casa Clubs are only able to administer medication prescribed by a doctor. This must have the original dispensing label with the child’s name and original packing. We ask for it to be provided in a clear sealed bag with the child’s name on.
If you require us to administer medication, we will require you to sign an authority form in order for us to be able to do so.
If a child has an EPI pen this will only be administered by a trained member of staff and with prior consent from the parent and guardian with a signed form which we will ask you to fill in at the club.
We ask for all EPI pens to be placed in a box and to be labelled with the child’s name on it.
All medication or dietary conditions and care instructions need to be included on your booking form when made online.
The legal adult to child requirement is currently 1:30.However we always try to work to a 1:8 for under 8’s and 1:15 for over 8’s. Care is not affected in any respect for the older children however we find sometimes younger children may need more assistance throughout the day.
All staff members are all put through enhanced Disclosure and barring checks, trained in safeguarding and wider aspects, food hygiene, behaviour management and much more. A minimum of one staff member onsite will be paediatric first aid trained.
Although there is no legal requirement to have qualified staff onsite, we try and recruit the highest quality people to ensure that we offer the best possible experience while in our care. All of our staff receives ongoing training.
Our teams offers a great mix of experience, personality and fun whilst ensuring all children are enjoying activities set out and getting the most from their day with us.
All casa clubs are registered with Ofsted and we adhere to all Ofsted guidelines and regulations. These guidelines make sure we offer the best possible care and continue to develop and raise standards across all of our clubs.
All bookings are to be paid at the time of booking your holiday club places; you can use the following ways to pay for your convenience.
Credit or Debit Card: We take all credit and debit cards other than American express. This can be done online after you book and you will be promoted to pay if this is your chosen method.
Bank Transfer: You can also pay by bank transfer if this is preferable; again you will need to log on to your own personal banking and transfer this to us after you have made your booking. Please use your child’s name and club as a payment reference.
Our Bank details are as follows:
Casa Clubs Ltd
Account Number: 93780651
Sort Code: 20-31-06
Childcare Vouchers: If you are already signed up to a child care voucher provider through your employer, you may use this as a method of payment. Childcare vouchers can be used for either partial or full payment. Childcare voucher identification numbers will be located on a drop down menu when you log into your online account.
Tax Free Childcare: If you have signed up to a tax free childcare account you can use this as your method of payment to Casa Clubs. This can be used for full or partial payment. Please remember to advise us of your payment through the scheme with your unique reference number by email to [email protected]
What help is available to me to help pay for childcare?
Childcare Vouchers– As Casa Clubs are Ofsted registered you may be able to get Childcare vouchers. This allows employers to help their employees with the cost of childcare. Childcare vouchers are exempt from national insurance contribution’s (NICS) and income tax for employees up to the value of £55 per week, which can mean a saving of over £2000 a year for a couple who are both working. Please speak with your employer to see if this is something they offer or could offer for you.
We are registered with many childcare voucher providers; the list of providers will be available in your account. However if we are not registered with a provider you use, please let us know and we will be happy to sign up with them.
You can use your childcare vouchers to pay for your childcare for all of part of your bill.
Tax Free Childcare: This scheme is available to working parent/s who earn at least £120 a year and no more than £100,000 per year. Tax free childcare is available to all children up to the age of 12 years old and to children with disabilities up to the age of 17. For every 80p you pay in the scheme the government top up 20p. This is equivalent of the tax most people pay – 20% – which gives the scheme its name, ‘tax-free’. The government will top up the account with 20% of childcare costs up to a total of £10,000 – the equivalent of up to £2,000 support per child per year (or £4,000 for disabled children).
Please visit the following link for further information: https://www.gov.uk/government/news/tax-free-childcare-10-things-parents-should-know
Working Tax Credit – Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit. For more information call 0845 300 3900 or visit www.payingforchildcare.org.uk.
Martin Lewis of Money Saving Expert has also produced a user friendly section on paying for childcare on his website, which includes a tax credit eligibilitycalculator http://www.moneysavingexpert.com/health/childcare-costs
You can find information on the new government scheme coming in to force here to help with the costs of childcare: https://www.gov.uk/government/news/tax-free-childcare-10-things-parents-should-know
Also remember that Casa Clubs offers your third sibling free when booked on to the same sessions and we also offer a weekly discount of 5% when booking Monday to Friday inclusive.
We also offer promotions from time to time which will be released by email, on our website and also through social media such a Facebook, You can follow our page here: www.facebook.com/casaclubs
Casa Clubs do not offer any cash refunds for cancellation or non-attendance.
We require at least 14 days full notice of cancellation before your child’s booked session to issue a 100% credit note.
We require at least 7 to 13 days full notice of cancellation before your child’s booked session to issue a 50% credit note.
If you cancel your sessions without giving us 7 full days of notice, no credit note will be issued.
Credit notes are only valid for 12 months from the date of issue.
What our parents say
“J really enjoys his afternoons at Casa, a happy environment where he plays and enjoys
activities amongst friends. The staff are always welcoming and obviously care for all the
children. J always comes home happy and suitably worn out!
“ My son ‘A’ has a (quote) ‘Fan-daby-dosy’ time with Casa at your Frimley Easter Holiday Club. It was clear the Casa has thoughtfully planned activities, ‘A’ came home with lots to tell me each day. I honestly have never seen him so eager to leave me before.. but for Casa he definitely did. You guys do an amazing job in keeping ‘A’ happy and engaged in meaningful play…. and having tried other establishments for holiday provision I can say that ‘A’ enjoyed your setting very much. He is looking forward to coming back for future clubs with you. Thank you for your hard work”
“My daughter had a fantastic time at the Easter Holiday clubs, after her first session she couldn’t wait to go back. We will definitely be returning in the summer, thanks for providing a great club”
” We will be keeping an eye out for booking in the summer holidays. The boys had a great time on the two days they attended and ‘E’ had been to two other clubs and announced that Casa was the best. The boys enjoyed the baking activities and the bouncy castle being their favourites but they also liked the fact the groups were small. The staff were very friendly, organized and security was good. Thank you”
My son started attending Kids Den Breakfast Club since he started Reception in 2015 and I cannot fault the service he has received whilst there. The staff are friendly and available to discuss any queries/ issues that I may have. The setting has loads of space and various activities available to keep him engaged and ready for the start of his school day. Although not a regular in the after-school programme he has attending on the odd occasion and he must like it as he often asked if he can also do after-school clubs as well. In a shell, I highly recommend any parent using the service provided by Casa Clubs, especially at Kids Den.
My daughter loved it at holiday club and was always very positive and happy when I picked her up and asked about her day. Lois was very comforting when my daughter arrived each morning and would lead her to a group of friends to play with. Very happy with the staff and the activities planned throughout the day.
23rd August 2019
St Polycarp’s Holiday Club Parent (Farnham, Surrey)